Bottom Line Up Front: Stop looking for another brake service provider and book an appointment with The Brake Squad right away! There is a reason why The Brake Squad has a 5-star rating; they are the epitome of what service providers should strive to be – friendly, honest, communicative, quick, affordable, and convenient.
My wife and I were just talking about how disappointed we’ve been with customer service lately, but thankfully The Brake Squad far exceeded our high expectations! I normally do the majority of mechanical work on our cars because I don’t trust the dealerships, nor most mechanics, especially whenever my wife has to be the one to take the cars for service since she’s not a car person and somehow a $29 oil change turns into a $500 “preventative maintenance” visit. However, sometimes I’m just too busy to do the work so I research all options and cautiously let others do the work (often even providing my own parts to avoid high markups).
I called to get a quote and additional information; Lisa was SO friendly, thorough, and was able to get us on the books within the same day. I explained what I thought was happening and she suggested sending a tech to take a closer look before recommending a final course of action ($50 inspection fee that is waived if they perform the work). We then received an email confirming our appointment and the name of the tech, Alex.
Alex called me about 30 min before the scheduled appointment time and asked if he could come a bit early?!?! This blew my mind – most of the time people arrive hours after the appointment or never at all. While on the phone we discussed the detailed notes that Lisa had taken (right off the bat I could tell he and Lisa knew what they were talking about) and he gave me an estimate (parts, labor, tax) that was only $45 more than if I had provided the parts myself. Mind blown a second time!
About an hour later I get a call from my wife saying that Alex had just left and all she had to do was hand him the keys. He checked ALL brake components during the visit, replacing only what truly needed to be replaced, and the final bill was exactly what he had quoted me. He even left a gift card to be used on any future services. My wife’s brakes are now silky smooth and we have the piece of mind that all parts and labor are covered by a 12 month warranty.
They have gained a customer for life and I will recommend them to anyone needing brake work! Thank you and great work Lisa and Alex!