“I felt the need to write this quick note of gratitude to Joe and I want to take a moment to commend you on the quality of your workmanship, service, and the very knowledgeable and personable person you are. I sincerely appreciate that posture of being most concerned with the customer, than with the possibility of more work. There are too few people in your industry with that attitude. I appreciate your honesty and experience, which put you above the rest. I was pleased to receive your very reasonable estimate and was excited to hire you to install my brakes and rotors at my workplace in College Park, Maryland. Thanks again!”
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