Review by Smoky L.

04/21/2022

“I never had to leave my office”

The Brake Squad was top notch from beginning to end. I sent a worst case scenario estimate request over the weekend. I got the answer first thing Monday morning, that was followed by a phone call to discuss the work needed. I scheduled a person for 12:30pm that day to come to my house. I had a problem at work, so called back and they were able to keep the same time, but have them come to my office instead. Alex came out, on time! And inspected the brakes. Gave me a quote and then went to work. Oh by the way, it had started to rain and he still went and did the work. All was done by 2:00pm and I never had to leave my office! Thanks, I will definitely use them again!

 

Review by Christina M. – Springfield, VA

04/06/2022

“100% recommend the Brake Squad!”

We had been dealing with squealing brakes and could not figure out what the issue was, we even had the brakes and rotors replaced multiple times, purchased premium parts, etc. and nothing seemed to solve our issue! Finally, after some research we reached out to The Brake Squad to explain our situation and their customer service was remarkable! Each and every person we spoke to was very knowledgeable and ready to listen to our unique situation, and if we had more questions they would confirm their information with their experts and get back to us right away. We had our appointment booked in less than a week (since they had to order the parts) and that experience was also great. Our specialist made sure to walk us through what he was doing and was happy to answer the thousands of questions we had! 100% recommend the Brake Squad!

 

Review by Sherry C. – Reston, VA

04/04/2022

“super quick”

An auto shop had told me I needed to get my front brake pads and rotors replaced when I got my inspection and they quoted me 600+ dollars so I looked around for a better price. I saw that brake squad had good reviews and they provided me with a great price. It was easy to set up my appt through the phone and they had an appt very soon! The technician (Alex) called to confirm and even showed up early! He was able to fix my brakes in less than an hour and was super quick about it!! They take VISA on the spot!! Thank you!!

 

Review by LuLu L.

03/25/2022

“charged half the price my dealer was charging”

Best car service ever!! Joe kept in contact on his progress in getting the brakes I needed for my car and was when he would arrive. Very pleasant, introduced himself and explained some scenarios of what might be the cause of my issue. He was very transparent about the cost and services that I might need to remediate my issue. He completed the work on less than an hour and test drive to make the issue was resolved. Issue was not quite resolved so he pull the wheel to check and once he was pleased with the result. He test drive again. Issue resolved And also gave me advised on what to do for the future to upkeep the brakes. Service better than my car dealer. 10/10. Charged half the price my dealer was charging and no waiting around with advise to maintain my brakes.

 

Review by Sabrina G.

03/21/2022

“I didn’t have to sit in a lobby for 3 hours”

So thankful for a Brake Squad! Super reliable and convenient! Came out the next day and provided an honest assessment of what was needed. They did the job well and I didn’t have to sit in a lobby for 3 hours waiting for my car to be done. Absolutely recommend!

 

Review by Tami G. – Falls Church, VA

03/21/2022

“great reviews, best price, and they come to you”

My husband and I are very impressed by The Brake Squad. Our dealer told us we needed to replace the front and back rotors and brake pads. I called around for a better price and went with the Brake Squad because they had great reviews, offered the best price, and, bonus, they come to you.

I was easily able to set an appointment for a convenient time over the phone with Lisa after messaging on Yelp. Joe, our specialist, was professional and efficient. He called and texted to let us know he was running late because he had to track down a part for us, and the main office texted as well. He let us know immediately that we didn’t need to replace anything in the front and showed me what to look for. He also offered us after-market brake pads to save another $85 instead of the brand pads.

We are extremely pleased with the Brake Squad and will certainly call them the next time we need brakes!

 

Review by Kathlean O. – Reston, VA

03/15/2022

“saved me 400 dollars!”

Wow…wow…wow….service was super friendly and highly efficient. Everything I read in prior reviews aligned in that I received a quote from another shop who indicated I needed rotors replaced, etc. Brake Squad showed up to my home, got the job done, and saved me 400 dollars! Highly recommend.

 

Review by Channing P. – Alexandria, VA

01/26/2022

“5 stars!!!!!!!!!!!!!!”

Joe was a pleasure to work with. He was on time and called ahead to make sure everything was accurate prior to his arrival. Joe had exquisite expertise in his delivery with fixing my brakes. I would recommend Joe and this company to everyone, 5 stars!!!!!!!!!!!!!!

 

Review by A.M.

01/06/2022

“an honest company”

 

Review by Bart E. – Sterling, VA

12/17/2021

“the convenience is fantastic!”

Brake Squad is the best! The convenience is fantastic – they come to you! Even more important, they are timely, knowledgeable, have great customer service, and are very competitively priced. The technicians always explain everything they are doing and will even take the time to show you. I’ve been using Brake Squad for several years for the family’s three cars. I’ve always been completely satisfied with their work. Highly recommend giving them a try!

 

Review by Dean F. – Fairfax, VA

9/10/2021

“feel at ease”

The Brake Squad is far and away the very best when it comes to customer service, cost-effectiveness, and vehicle service. Joe, (owner) really knows how to make customers feel at ease. He did an amazing job with my daughter’s Jeep and I save about $900 over the dealership. Not to mention, he immediately spotted a very dangerous issue with the caliper, that could have caused an accident. If you are looking for brakes, or any of the services offered, after you get a few other estimates, make sure you call THE BRAKE SQUAD team. At the end of the day, everyone else requires you to GO TO THEM. The BRAKE SQUAD TEAM comes to you. It doesn’t get any better than that. CALL THE BRAKE SQUAD TODAY, you won’t be disappointed !!

 

Review by Philip S. – Fairfax Station, VA

8/27/2021

“a painless option”

This is a painless option for brake repair.  They were on time and finished in less that an hour.  I love this type of service had a battery replaced by another come to your home firm.  Saves a bunch of time.

 

Review by Dawn M. – Alexandria, VA

8/20/2021

Alex was amazing!

Alex was amazing! I will use him for all my brake pads moving forward. Overall it was a great experience. Very efficient

 

Review by Mary F. – Arlington, VA

8/16/2021

“I was shocked, and mad at the dealership”

The dealership service department told me that my brakes needed replacing, and measured at 3mm. I decided to try the Brake Squad rather than leaving my car at the dealer. I called and got an appointment for the next day. So easy! They came out to my house right on time. So convenient! And then the guy checked my brakes. He informed me that they all measured 6mm. I was shocked, and mad at the dealer, but was so thankful for the Brake Squad’s honesty. I paid a service charge and promptly started the long process of dealing with the dealership’s service department “error.”  Needless to say, the Brake Squad has a customer whenever I actually need new brakes!

 

Review by Matthew O. – Alexandria, VA

7/29/2021

“My brakes were completely shot”

My brakes were completely shot, and I am heading out of town this week. I called up brake squad, because I used them previously some years back, and was able to get an appointment the very next day. THEY ACTUALLY CAME TO ME. My tech’s name was Joe, super knowledgeable and really understanding. He didn’t pressure me to get all 4 brakes and rotors done but presented all the evidence as to why it was necessary and would save me money long term. After 1 hour and 10 minutes my jeep was back up and running smoothly, no loud squealing and the overall ride even feels smoother!
Highly recommend Brake Squad, awesome job Joe!!

 

Review by Kelly S. – Sterling, VA

7/1/2021

“mom of two kids and telecommuter”

My neighbor told me about Brake Squad when I was looking for a mechanic to replace brake pads and rotors for my old car.
As a mom of two kids and telecommuter, it is hard to make time to take my car to the mechanic and come back home (means finding a ride) and go back to pick up my car again when it is done.
I thought it was a brilliant idea that the technician will come to my place and work on my driveway.  The price was perfect too.
I have gotten multiple quotes from different places and Brake Squad beat all of them.
The technician came on time, test-drove my car and told me what I need to get.
The work was done within 1.5 hours.
I am very  happy and I highly recommend.

 

Review by Dmitry P. – Reston, VA

5/19/2021

“100%”

Used their services 3 times. Very satisfied. Price, service, attitude, convenience. My other car will need new brakes soon. 100% chance that will be them again.

 

Review by Bill L. – Centreville, VA

3/2/2021

“nothing short of outstanding!”

This is a great company. Joe called me the night before to confirm the specifications of my truck so he could bring the correct parts for the next morning’s appointment. He showed up early, completely prepared for the repair. He replaced the brake pads & rotors on all four tires of an 8600 lb. box truck in a little over 1 hour. Wow! The box truck for my moving business didn’t sit in a shop for 2 days waiting on parts. My customers jobs didn’t have to be re-scheduled to another day thanks to Joe. This company’s response time, communication, quality of work & professionalism were nothing short of outstanding! Thank you, Joe!

 

Review by Stanley B. – Centreville, VA

1/20/2021

“How did I not do this before?”

Are you serious!!! How did I not do this before. We were able to save $500+ (dealership was quoting $900) by having the Brake Squad conveniently change our brake pads and rotors in our driveway. Tech Alex was superb and efficient! Showed up right on time and was done in 30 mins (rear brake pads & rotors replaced). Will definitely be our MAIN brake service from now on.

 

Review by Tom W. – Herndon, VA

12/16/2020

“made the mistake of going to Jiffy Lube”

Alex showed up right on time, was very professional and totally honest.  I called to have brakes done because I made the mistake of going to Jiffy Lube for an oil change and they told me both front and rear brakes would not pass inspection, and they offered to do them, I politely told them I would do it later when I had more time. Therefore I made an appointment with The Brake Squad.  Alex examined the brakes initially and said my vehicle has 80% of brake life left.  He could have replaced front and rear and charged me for the brakes I did not need.  Glad he is so honest and this speaks highly of the company. While he was here he also inspected my wife’s car and they were good as well.

Thank you and will definitely call them when I really need brakes.

Tom W

 

Review by John P. – Herndon, VA

12/1/2020

saved a lot of money by his honesty

Second time I’ve used Brake Squad. I had been quoted on the phone an amount for new brake pads and rotors on one vehicle, and new pads in the other. The quote was, as before, well under even my trusted Shell mechanic down the road. Joe was the specialist who came out. After inspecting one of the cars, he told me I didn’t need new pads, but showed me where the front rotors needed some attention (which was causing the noise and the issues). He serviced the rotors, the brakes work great, and I saved a lot of money by his honesty. The other car was also serviced quickly and professionally.

A small business, great work, exceptional prices and, most importantly, integrity. Can’t say enough about it.