Tried to set this up as a surprise for my husband, who was out of town. They were extremely nice, as I switched dates, times, and locations more than once.  Alex showed up right on time, and in the freezing cold, swapped out the brakes right in my driveway. My husband didn’t seem initially enthusiastic that I had someone other than the dealership touch his precious Audi, but he came around pretty quickly when I pointed out they were less than half the cost the dealership was going to charge us, and….they sent us a Christmas card with Gourmet Brownies for Christmas! Setting new expectations for Customer Service!!! Would definitely recommend them.